Product Safety

We care about product safety and want our products to be used responsibly. 

This page provides general safety information for pet toys sold through our website.

1. General safety notice

Our products are intended for pets.

Unless clearly stated otherwise, they are not children’s toys.

No pet toy is indestructible. Always choose a product suitable for your pet’s size, age, behaviour and chewing strength.

2. Supervision

Pets should be supervised while using toys, especially during first use.

If your pet is a strong chewer, check carefully whether the product is suitable before use.

3. Check the product regularly

Inspect toys regularly for signs of damage.

Remove the product immediately if it becomes:

• torn;
• cracked;
• broken;
• loose;
• sharp;
• damaged;
• unsafe in any way.

4. Choking or swallowing risk

Do not allow your pet to swallow any part of a toy.

If you believe your pet has swallowed part of a product, contact a veterinarian.

5. Size suitability

Please check product size and product description before ordering.

A toy that is too small may not be suitable for larger pets.

A toy that is too large or heavy may not be suitable for smaller pets.

6. Materials and product-specific warnings

Material information and product-specific warnings are shown on the product page where available.

Please read the product description before use.

7. Cleaning

Follow the cleaning instructions shown on the product page or product label.

If no specific cleaning instructions are provided, clean the product gently and allow it to dry fully before giving it back to your pet.

8. Reporting safety concerns

If you believe a product is unsafe, damaged or defective, stop using it and contact us at:

pawlyx@outlook.com

Please include:

• your order number;
• product name;
• photos of the product;
• photos of the packaging, if available;
• a short description of the issue.

We will review the information and take appropriate action.