Terms of service
Last updated: 28.04.2026
These Terms & Conditions apply to the use of this website and to purchases made through it.
By placing an order, you agree to these Terms & Conditions.
1. Company identity
This website is operated by PawLyx LTD.
Company registration number: 17175084
Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: pawlyx@outlook.com
2. Website use
You may use this website for personal and lawful purposes only.
You must not misuse the website, attempt to interfere with its operation or use it for fraudulent activity.
3. Products
We sell pet products, mainly toys for pets.
We try to describe products clearly and accurately, including product type, size, materials and relevant safety information.
Product images are for guidance only. Colours and appearance may vary slightly depending on screen settings.
4. Orders
When you place an order, you confirm that the information you provide is accurate and complete.
After placing an order, you will receive an order confirmation email.
We may cancel or refuse an order if payment is not authorised, the product is unavailable, the delivery address is outside our delivery area or we identify an error or suspected fraud.
5. Prices and payment
Product prices are shown on the website.
Shipping costs and the total order amount will be shown at checkout before you place your order.
Payment must be completed before the order is dispatched.
Payments are processed securely through Stripe and Shopify’s checkout system.
Available payment methods are shown at checkout before you place your order.
We do not store full payment card details on our website.
6. Delivery
We deliver to selected European Union countries.
Available delivery countries and delivery methods are shown at checkout before you place your order.
Orders are processed within 1-3 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated delivery time within the European Union is usually 3-7 business days after dispatch.
Shipping cost depends on the selected delivery provider, destination country and shipping method.
The final shipping cost will be shown at checkout before you place your order.
Shipping prices may vary and may change from time to time.
Delivery times are estimates and may vary depending on the destination country, carrier availability, public holidays or circumstances outside our control.
7. Returns and refunds
Returns are handled according to our Shipping & Returns policy.
You may request a return within 14 days after receiving your order.
To start a return, contact us at: pawlyx@outlook.com
Returned items should be unused, clean and in a condition suitable for inspection.
Refunds are made to the original payment method after the returned item has been received and checked.
8. Damaged, faulty or incorrect items
If you receive a damaged, faulty or incorrect item, please contact us at pawlyx@outlook.com as soon as possible.
Please include your order number, a short description of the issue and clear photos of the item and packaging.
9. Product safety
Our products are intended for pets and are not children’s toys.
Pets should be supervised while using toys.
Please check the product regularly and remove it if it becomes damaged, torn, broken or unsafe.
Product-specific warnings, size guidance and material information are shown on the product page where available.
10. Limitation of liability
We do not exclude or limit liability where it would be unlawful to do so.
We are not responsible for losses that are not reasonably foreseeable or for delays caused by events outside our reasonable control.
Nothing in these Terms & Conditions affects your mandatory consumer rights.
11. Intellectual property
All content on this website, including text, images, logos, graphics and design elements, belongs to PawLyx LTD or is used with permission.
You may not copy, reproduce or use website content for commercial purposes without our written permission.
12. Changes to these Terms
We may update these Terms & Conditions from time to time.
The version that applies to your order is the version available on the website when you place your order.
13. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
This does not affect any mandatory consumer protection rights that may apply in your country of residence.
14. Contact
If you have questions about these Terms & Conditions, contact us at:
pawlyx@outlook.com
PawLyx LTD
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ